German Trainer for Majorel Italy

Job description
For our business in Milan, we are currently looking for a Trainer (male/female), for our e-commerce project. You’ll join a well-established and high performing project looking to achieve success in our long term strategy.
As a Trainer, you will support the training and quality department in all of its functions to obtain the maximum levels of quality required by the client and the company.


Responsibilities
•Training needs diagnosis
•Receive the training of the product and its changes by the client, to then provide the training to CSRs.
•Provide initial training to new CSRs (on product, telemarketing, and computer tools) for their incorporation into the service.
•Provide recycling training on qualitative aspects of service to the CSRs that need it (telephone procedures and/or management) to correct deviations.
•Provide specific training of new products and prepare CSRs.
•Attend and participate in training plans that are established in the company for recycling and development.
•Shadowing and audits
•Any other function that is considered relevant and necessary in the business
Requirements
•Professional and method competence (Problem solving)
•Personal commitment
•Organization of work (Target orientated and Tolerance to the pressure)
•Communication
•Social skill
•Cooperation
•Client-oriented
•Creativity/Innovation
•Willingness to learn / Flexibility
•Pedagogical skills
•Pedagogical skills 1 year developing similar tasks desirable in the Contact Centre market.
•High school, Professional training/ BA or similar (CAP/CCP is a plus).
•Excellent language skills in German and English (mandatory: at least C1, oral, reading, writing)
•Italian nice to have


What we offer
• Competitive salary and benefits

• Flexible shift system

• Stable multinational company with an international and diverse environment

• Possibility of internal growth

• Work/live in Milan, one of the world fashion cities and gateway to one of the most beautiful countries in the world

• Convenient work location with excellent public transport connections

• Remote working 60% according to project needs; it is mandatory to be within 100 km from our office in Milan while working from home

• Feel Good Program to create a better work environment for our people and focus on their wellbeing and engagement


If you like to be part of this great journey and growing opportunities, please join us in a vibrant, multi-cultural city center environment. Explore you career possibilities and work on your Personal Development. Above all, enjoy the experience of working with this highly prestigious brand L’Oréal Group!