Guest Experience / Restaurant Service Associate (5★ Hotel & Restaurant)

Company: Cime Blanche Lugano, TicinoWebsite: https://cimeblanche-lugano.com/Department: Hotel & RestaurantContract Type: Full-time / Part-time (to be confirmed)Location: Lugano, Ticino, Switzerland

About Cime Blanche Lugano

At Cime Blanche Lugano, we pride ourselves on delivering discreet, refined hospitality and exceptional culinary experiences in a luxury setting. We are seeking team members who share our passion for guest satisfaction, detail, and service excellence.

Role Summary

As a Guest Experience / Restaurant Service Associate, you will welcome guests, provide attentive table service, support smooth restaurant operations, and ensure every guest feels cared for—from arrival to departure.

Key Responsibilities

• Deliver high-end service in the hotel restaurant according to 5-star standards
• Welcome guests warmly, present menus and specials confidently, and assist with recommendations
• Take orders accurately and coordinate with the kitchen to ensure timely, flawless service
• Maintain a polished appearance, professional etiquette, and a calm, helpful attitude
• Set up and maintain restaurant sections (tables, cutlery, glassware, mise en place)
• Handle guest requests promptly and professionally; escalate issues when needed
• Support team members during peak periods while maintaining consistency and quality
• Follow hygiene, safety, and responsible service procedures
• Assist with basic service tasks such as clearing, resetting tables, and coordinating billing support (where applicable)

Requirements

• Experience in hospitality or restaurant service (luxury/5-star experience is a plus)
• Excellent communication skills and a guest-first mindset
• Professional appearance and strong attention to detail
• Ability to work in a fast-paced environment with a calm, positive attitude
• Flexibility with working hours, weekends, and evenings
• Languages:
• Fluent in Italian (essential)
• English (required)
• Additional languages (German/French) are a strong advantage

What We Offer

• Opportunity to work in a luxury environment with a dedicated hospitality team
• Training and guidance to uphold 5-star service standards
• A respectful, professional workplace
• Competitive working conditions (to be discussed)

How to Apply

Please send your CV and a short cover letter including:

• Your relevant experience
• Languages spoken
• Availability (start date and working schedule)

Contact: (Add hiring email or application link here)

If you tell me which position you need (and whether you want it in English, Italian, German, or French), I can rewrite it to match the exact role and Cime Blanche’s tone—plus I can include: shift pattern, salary range (if you want), and specific duties for that department.